Setav Terms and Conditions

Effective 9 September 2026

These Terms and Conditions ("Terms") govern your access to and use of the Setav website, apps and services (together, "Setav"). By creating an account or using Setav, you agree to these Terms. If you do not agree, please do not use Setav.

1. What Setav is — and what it is not

Setav is a platform. It lets independent professionals publish a profile, list their services and take bookings, and it lets customers find those professionals and book them.

• Setav does not provide the services listed on it. Every service is provided by the independent professional who lists it.
• Setav is not a party to the agreement between a customer and a professional. That agreement is directly between the two of them. Setav does not act as agent, employer, partner or representative of either.
• Setav does not control, supervise, direct or guarantee the quality, timing, legality or outcome of any service booked through it.
• Any dispute about a service — its quality, delivery, price or cancellation — is between the customer and the professional. You may contact us and we will help where we reasonably can, but we are not responsible for resolving it and are not liable for the outcome.

2. We do not verify professionals

This matters, so we state it plainly rather than burying it.

• Setav does not verify the identity, qualifications, credentials, licences, registrations, insurance, certifications or experience of any professional on the platform.
• The only thing Setav verifies is that a person controls the phone number they signed up with, by one-time password.
• Any profession, qualification, licence number, tax identifier, bank detail or claim shown on a profile is self-declared by that professional and has not been checked by Setav.
• A profile appearing on Setav, appearing in search results, or being shown as a suggestion is not an endorsement, recommendation, accreditation or vetting by Setav.
• Ratings, reviews and testimonials are submitted by users. Setav does not independently confirm that a reviewer used the service.

Please satisfy yourself about a professional's suitability, credentials and licensing before engaging them — particularly for anything regulated, such as legal, financial, medical, nutritional or psychological services.

3. Professionals: your responsibilities

If you offer services through Setav, you are solely responsible for:

• Holding and maintaining every licence, registration, permit, qualification and insurance that the law of your country, state or city requires for the services you offer. Many professions are regulated, and the rules differ by jurisdiction.
• Complying with all laws that apply to you and to your services, including consumer protection, advertising, professional-conduct and data-protection rules.
• Not offering any service that is unlawful, or that requires a licence you do not hold, in any place where you offer it.
• Describing your services, prices, cancellation terms and refund terms accurately and completely.
• All of your own tax obligations, including registration, invoicing, collection and remittance. Setav does not withhold, collect or remit tax on your behalf unless expressly stated.
• The accuracy of everything you publish, including any professional title or credential you claim.

You must not describe yourself as verified, accredited, certified or endorsed by Setav, because you are not.

4. No professional advice from Setav

Nothing Setav publishes — including profile content, listings, search results, suggestions, categories or automatically generated text — is medical, legal, financial, tax, psychological, nutritional or other professional advice, and it must not be relied on as such. Content provided by a professional is theirs, not ours.

Setav is not a medical service. If you have a medical emergency, contact your local emergency services.

5. Your account

• You must be old enough to form a binding contract where you live, and at least 16 years old, to use Setav.
• You are responsible for the security of your account and for everything done through it. Tell us promptly if you believe it has been compromised.
• You agree to give accurate information and to keep it up to date.
• You may delete your account at any time from within the app. See our Privacy Policy for what happens to your data.

6. Acceptable use

You agree not to use Setav to:

• break any law, or offer or solicit anything unlawful;
• impersonate anyone, or misrepresent your identity, credentials or affiliation;
• post content that is fraudulent, misleading, defamatory, harassing, hateful, threatening or sexually explicit, or that exploits or endangers a minor;
• infringe anyone's intellectual property or privacy;
• send spam or unsolicited marketing, or harvest other users' data;
• interfere with, probe, overload or reverse-engineer the platform, or attempt to gain unauthorised access to it or to another account;
• circumvent any limit, gate or safety measure we put in place.

Child sexual abuse and exploitation is absolutely prohibited. See our CSAE Policy.

7. Content you post, and reporting

• You keep ownership of the content you post. You grant Setav a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display it for the purpose of operating and promoting the platform. This licence ends when you delete the content, except for copies retained in backups or as the law requires.
• You are responsible for your content and must hold the rights to post it.
• We may remove content or restrict an account where we reasonably believe these Terms or the law have been broken, or where content is reported and found to be objectionable. We aim to act proportionately and, where appropriate, to tell you why.
• To report content or an account, or to raise a copyright or other legal complaint, contact us at support@setav.ai with enough detail to identify what you are reporting and why.

8. Bookings, payments and fees

• A booking creates an agreement between the customer and the professional. Setav records it and may facilitate payment.
• Prices, inclusions and cancellation terms are set by the professional and shown before you confirm.
• In India, where online payment is enabled for a professional, payment may be collected through our payment provider, or, where the professional has connected their own payment account, directly by the professional through their provider; Setav is not a party to that payment, does not hold the money and is not responsible for its collection, refund or recovery. Any platform charge is disclosed at the point it applies.
• If you book a service on a professional's own website at a *.setav.app address, the booking itself happens on that site, but the card/UPI payment step is completed on a Setav-operated page at setav.ai before you are returned to the professional's website. This is the same payment provider and the same payment collection described above — only the page the payment step happens on is different.
• Outside India, Setav does not collect or hold payment for services. Payment is arranged and settled directly between the customer and the professional — for example in cash, or by a method they agree between themselves. Setav is not a party to that payment, does not hold the money at any point, and is not responsible for its collection, refund or recovery.
• Cancellations and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms. Where Setav did not collect the payment, any refund is a matter between the customer and the professional.

9. Intellectual property

• Setav, its software, design and branding are owned by us and protected by intellectual property laws.
• You may not copy, modify, distribute, sell or create derivative works from any part of Setav without our written permission.

10. Privacy

Our Privacy Policy explains what personal data we collect, why, where it is stored and processed, who we share it with, and the rights you have over it. It forms part of these Terms.

11. Disclaimer of warranties

Setav is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows. We do not warrant that the platform will be uninterrupted, secure or error-free, or that any content or listing is accurate, complete or current. Nothing here excludes any warranty or right that cannot lawfully be excluded.

12. Limitation of liability

To the fullest extent permitted by law, Setav is not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, data or goodwill, arising out of or in connection with your use of the platform — including any act, omission, conduct or service of a professional or a customer.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

13. Indemnity

You agree to indemnify Setav against claims, losses and reasonable costs arising from your breach of these Terms, your content, your use of the platform, or — if you are a professional — the services you provide.

14. Suspension and termination

• You may stop using Setav and delete your account at any time.
• We may suspend or terminate access where we reasonably believe these Terms or the law have been broken, where required by law, or where continued access poses a risk to users or to the platform. Where practical and lawful, we will give notice and a reason.
• Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — do survive.

15. Changes to these Terms

We may update these Terms. When a change is material we will take reasonable steps to let you know, and we will update the effective date above. Continuing to use Setav after a change means you accept the updated Terms.

16. Governing law and disputes

These Terms, and any dispute arising out of or in connection with them or with your use of Setav, are governed by the laws of India, and the courts at Gurugram, Haryana, India shall have exclusive jurisdiction.

If you are a consumer, this does not deprive you of the protection of any mandatory provision of the law of your country of residence, or of the right to bring proceedings there where the law gives you that right.

Before starting formal proceedings, please contact us at support@setav.ai — most issues are resolved far more quickly that way.

17. Contact

Questions about these Terms, or anything else: support@setav.ai.